All Core Institutional products are digital products delivered immediately upon payment confirmation. Due to the nature of digital products, no refunds are offered once a purchase has been completed and the product has been delivered.
We strongly encourage you to read product descriptions carefully and review our FAQ page before making a purchase. If you have pre-purchase questions, contact us through our contact page.
Because our protocol systems are digital products with instant delivery, all sales are final. No refunds will be processed after a purchase has been completed and the product delivered.
While we do not offer refunds, we are committed to your implementation success. If you experience difficulty implementing our protocols, contact us through our contact page. We will work with you to help you get the maximum value from your system.
If you require customization beyond what is included in your system, we offer custom work as a separate service at an additional charge. Contact us to discuss your specific needs and receive a quote.
If you did not receive your digital product after completing payment, contact us immediately through our contact page with your PayPal transaction ID. Delivery issues will be resolved promptly.
We reserve the right to modify this policy at any time. Modifications will apply to purchases made after the posting date.